Frequently Asked Questions

Custom pieces typically take 6-8 weeks. Once you send a commission request, I will inform you on specific timing. Rush fees may apply to certain pieces if needed by a certain deadline.

I offer shipping worldwide

I aim to process, pack and ship your order within 3 days.

You will receive an email confirmation when you place your order and once again when it has been processed.

Orders placed after 1 pm or on weekends and holidays will increase processing time.

Please note at exceptionally busy times these timings might vary.

I ship using Fedex. This means you can expect delivery in around 5-10 working days.

Please check your Junk mail folder to make sure the email hasn’t landed in there by mistake.

If you cannot find the email or have lost it please get in touch with us at colietaylorart.com and we’ll be happy to help.

I use a WooCommerce payment system; at checkout you’ll have the option to select your preferred payment method and will be taken through a secure checkout.

If you have been waiting to receive your order longer than 7 business days in Belgium or longer than 14 business days within Europe then please contact us at colietaylorart@gmail.com and we will be able to help.

If you’ve received a damaged or wrong item, please contact me at colietaylorart@gmail.com with a photo of the faulty item and your order number and we’ll take care of it.

Unfortunately you cannot amend your order once it has been placed. If you have a query regarding your order please contact us at colietaylorart@gmail.com and we will be able to help from there.

All sales are final and we don’t do refunds.

We’d love to help – please send an email to me at colietaylorart@gmail.com